BEE CONTROL PRIVACY POLICY

Bee Control, LLC (“Bee Control,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit beecontrolnearme.com, request or receive our services, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, and mailing, billing, or service address.

• Service information: Pest concerns, appointment preferences, estimates, service agreements, treatment records, service history, and information needed to provide services at your property.

• Property information: Photos or videos you provide, pest and treatment locations, and access instructions you choose to share.

• Billing and transaction information: Payment status, invoices, transaction details, and information needed to process payments through our payment service providers.

• Communications: Information you provide through website forms, emails, text messages, telephone calls, reviews, or other communications.

• Preferences and consent records: Communication preferences, marketing choices, and records of consent or opt-out requests.

• Website information: IP address, browser and device information, pages visited, referring websites, and interactions with our website, collected through cookies and similar technologies.

Please provide only information relevant to your inquiry or service request. Do not send payment card details, Social Security numbers, or other sensitive information through ordinary email, text messages, or general website contact forms.

2. How We Collect Information

We collect information directly from you when you request an estimate, schedule service, submit a form, make a payment, communicate with us, or otherwise provide information.

We may also collect information while performing services, through our website technologies, and through service providers that help us manage customer inquiries, appointments, communications, and payments.

If someone requests service on your behalf, we may receive information from that person needed to arrange or provide the requested service.

3. How We Use Information

We use information to:

• Respond to inquiries and provide estimates.

• Schedule, perform, document, and follow up on services.

• Send appointment confirmations, reminders, arrival updates, invoices, and other service communications.

• Process payments and maintain business records.

• Manage customer accounts, service plans, and guarantee requests.

• Provide customer support and resolve concerns.

• Send promotional communications where permitted and with consent where required.

• Understand website usage and improve our website and services.

• Maintain communication preferences and consent records.

• Protect our systems, prevent fraud, comply with legal obligations, and establish or defend legal claims.

4. How We Share Information

We disclose information as reasonably necessary for the purposes described in this policy.

Service providers: We use providers that help operate our business, including Wix for website services and GorillaDesk for customer and service management. Other providers may support payment processing, hosting, email, telephone and text communications, analytics, and automated customer service. These providers receive information needed to perform services for us, subject to applicable agreements and legal requirements.

Legal and safety purposes: We may disclose information when required by law or legal process, to respond to lawful government requests, to protect rights and safety, or to investigate fraud or security incidents.

Business transfers: Information may be transferred as part of a merger, acquisition, sale of business assets, or similar transaction, subject to applicable law.

At your direction: We may disclose information when you authorize or request it.

We do not sell customer personal information or provide customer contact lists to other businesses for their independent marketing.

Mobile information and text messaging consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Providers that help deliver and support our messaging services may process this information only as necessary to provide those services, subject to applicable confidentiality and use restrictions.

5. Text Messages

Where you have provided the appropriate consent, Bee Control may send text messages concerning estimates, scheduling, appointment reminders, service updates, billing, and customer support.

Promotional text messages, such as seasonal offers or discounts, require separate marketing consent where applicable. Providing a telephone number or purchasing a service does not automatically enroll you in promotional text messages.

Message frequency varies based on your requests, appointments, and subscriptions. Message and data rates may apply.

• Reply STOP to opt out of text messages.

• Reply HELP for assistance, or email info@beecontrolnearme.com.

After opting out, you may receive a confirmation message. We will not resume texting unless you provide the required new consent. Opting out of texts does not cancel an appointment, service agreement, or payment obligation. Contact us to arrange another method for necessary service communications.

Consent to promotional text messages is not a condition of purchase.

6. Telephone Calls and Automated Assistance

We may use automated or AI-assisted tools to respond to calls or messages, answer common questions, collect service details, and assist with scheduling and customer support.

When these tools are used, the information you provide may be processed by the providers supporting them.

Where enabled, calls or other communications may be recorded, transcribed, or summarized for customer service, training, quality assurance, and recordkeeping. We provide notice and obtain consent where required by applicable law.

You may request assistance from a member of our team by asking during your interaction or emailing info@beecontrolnearme.com.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies to support website operation and security. Depending on the tools enabled, these technologies may also support analytics, remember preferences, and measure advertising performance.

Information collected may include device and browser details, IP address, pages viewed, and interactions with our website.

Where available, you can manage nonessential cookies through our website’s cookie settings. You can also manage cookies through your browser. Blocking certain cookies may affect website features.

Third-party tools have their own privacy practices. We use applicable website consent settings to manage these tools where required.

8. Email and Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting info@beecontrolnearme.com.

Unsubscribing from promotional emails does not prevent us from sending necessary emails about services you requested, appointments, invoices, payments, or your account.

Text-message opt-outs are handled as described in Section 5.

9. How Long We Keep Information

We retain information for as long as reasonably necessary to provide services, manage customer relationships, administer guarantees, maintain required business and treatment records, resolve disputes, and meet legal, tax, accounting, and insurance obligations.

Retention periods vary by the type of information and the reason it is retained. We may keep limited records of opt-outs to help ensure we respect your communication preferences.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, communication method, or storage system is completely secure. We cannot guarantee absolute security.

11. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information, or to update your communication preferences.

Email info@beecontrolnearme.com and describe your request. We may need to verify your identity before responding.

Depending on your location and applicable law, you may have additional privacy rights. We will handle requests as required by applicable law. Some information may need to be retained for legal obligations, transaction records, security, or other permitted purposes.

12. Children’s Privacy

Our website and services are intended for adults arranging pest control services. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has provided personal information to us, contact info@beecontrolnearme.com so we can investigate and take appropriate action.

13. Third-Party Websites

Our website may link to third-party websites, payment pages, customer portals, or social media platforms. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy as our services, technology, practices, or legal obligations change.

The “Last updated” date identifies the most recent revision. We will provide additional notice or obtain consent for changes when required by applicable law.

15. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Bee Control, LLC
Email: info@beecontrolnearme.com
Website: https://www.beecontrolnearme.com